Salon Etiquette

If you are a new client of Gastón’s, please take a few minutes to read up on proper salon etiquette. Gastón wants you to have the best experience possible and knowing the policies below when you come in for your appointment will make your experience with Gastón that much better! Included below is a release waiver for services and a release waiver for photos. Please print them out and bring the completed forms with you to your first appointment.

Release Waiver for Services

If this is your first appointment with Gastón, please print out this form, fill it out, and bring it with you to your first appointment.

Click Here to Download Waiver

Release Waiver for Photos (Optional)

We love to show off how great our clients look after spending some time in Gastón’s chair! If you would like to let us take your picture, please print out this form, fill it out, and bring it with you to your appointment.

Click Here to Download Waiver

Your Sophisticated Benefits

Save 20% on your next service by referring a friend! With your referral, they are rewarded the same benefit on their first service. Accrue your credits and with your fifth referral, your service is free!
Pre-Book Special: Get a 10% credit towards your service when you set and keep your appointment date!
Stock up and save on all retail products! When purchasing three retail items, the fourth is free!
If you are a member of Yelp! please check-in during your visit and you will receive a one-time 20% discount off of your service.
Loyalty stacks are a simple way to save a little or a lot! Purchase stacks of services and get up to a couple of them on the house. Ask me about the details!

Refund/Exchange Policy for Services and Products

Retail Product Refund Policy: Gastón Hair Co offers full refunds on all retail products purchased at Gastón Hair Co within 30 days of purchase. After 30 days, no refunds will be given for any returned retail products.

Services Exchange Policy: Gastón Hair Co does not offer refunds for any services performed at our salon. If you are unhappy with your service or need a correction, Gastón will gladly work with you to find a solution that works for you.

24-Hour Cancellation Notice/Rescheduling Fee

24-Hour Cancellation Notice:
Gastón Hair Co. strives to maintain excellence by making sure that your appointment time is honored by keeping close attention to scheduling times and guest needs.

We ask that all cancellation for appointments, be made by phone call or email at least 24 hours before your reservation time. (Other services may require more notice)
Please note, we do understand that life happens and that you may need to reschedule at times. Please do so!

Guests that have made an appointment and fail to show up or call the salon within the 24 hour period, will be subject to a rescheduling fee before setting up their next appointment. The salon has committed a time for you, and cannot recover it. Please remember that this fee is only for the reservation missed.

Rescheduling Fee:
For missed appointments, a fee of 25$ per hour (that the reservation held) will be assessed before being able to book another appointment.

Have Questions? We Have Answers!